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Frequently Asked Questions

Product Information

Where is the flatware designed, and where is it manufactured?

Our flatware is designed in Toronto and is 100% manufactured in Portugal at a family-owned factory in Caldas das Taipas, also known as the capital of the Portuguese Cutlery.

Are your products dishwasher safe?

Of course! All of our products can be washed in the dishwasher. We recommend following care instruction to maintain the polish and shine.

How do I care for my Siin Ain products?

Hand-washing

Use warm to hot water, neutral soap and a soft sponge or cloth to maintain or recover the original shine and remove any spots caused by improper washing. 

Use a soft cloth with a few drops of lemon juice or ethyl alcohol. Be especially careful with knife blades. Due to their high cutting power, they’re more susceptible to oxidation and should be dried immediately after washing.After each use, remove food residues in order to avoid prolonged contact with the cutlery.

 Machine washing 

Avoid abrasive soaps and detergents. Place all the cutlery in the silverware basket in the dishwasher with the handles facing down and separate knives from others. 

We highly recommend that after each machine cycle all cutlery is taken out of the machine and immediately dried with a soft cloth. Keep away from other metallic objects during the washing cycle to maintain or recover the original shine and remove any spots caused by improper washing.

What are the dimensions and weight of your flatware??

Dinner Knife: Length: 9.2” Weight: 47g

Dinner Fork: Length: 8.1” Weight: 42g

Tablespoon: Length: 8.2” Weight: 54g

Dessert Fork: Length: 7.1” Weight: 27g

Dessert Spoon: Length: 7.2” Weight: 34g

What is 18/10 stainless steel?

18/10 is premium stainless steel. It’s a fraction explaining the percentages of chromium and nickel that have been added to the stainless steel, respectively. These elements are added to reduce rust and enhance shine and durability.

How many sets should I buy of each item?

We recommend 2 twenty piece sets (=8 pieces of each shape) for a household of 1-2 people, and 3 twenty piece sets (=12 pieces of each shape) if you enjoy hosting.

Shipping & Returns

How will my order ship?

All US and Canadian orders will be shipped by either CanadaPost or UPS ground service.

How soon will my order ship?

We know you want your new tableware ASAP. Your order will ship out within one to two business days.

When will I receive my order?

Once shipped, Canadian and US orders will normally arrive to you within 3-5 business days one shipped.

All international orders can take upto 21 days to arrive.

Trust us, it will be worth the wait.

Do you ship internationally?

Currently we only ship to Canada and United States. However, please email info@siinain.com to inquire about shipping charges to your international destination.

Customers will be responsible for any customs/duties for any international orders.

I’d like to send my order as a gift. Do you gift wrap?

Not at this time, but our boxes are beautiful enough to give as a gift and we are happy to include a gift message. Send us a message at info@siinain.com.

What is your return policy?

We accept unused, undamaged product returns in their original packaging within 30 days of purchase.

How do I return an item?

Send an email to support@siinain.com with your order number and the items you would like to return. We will send you a return shipping label and instructions (for US and Canada orders only).

Customers will be responsible for any return shipping. These charges will be deduced from the refund.

I received my item as a gift, can I return it?

We can’t offer a refund for a gifted item, but we are happy to offer you store credit for the full order value. Contact support@siinain.com to initiate your return for a store credit.

What happens if my order arrives damaged?

Send us an email at support@siinain.com with a picture of the damaged items and we will gladly replace them.